Customer Care
Ted Mason Customer Care Your Satisfaction is Our Goal
| It’s not enough for people to design their own homes. They need to have assurance and trust that a trained professional builder will be on hand to help them and answer questions.
Ted Mason Homes, Idaho home builder, was founded on customer service and it cannot be any other way with a reputable custom home builder. The dedicated staff at Ted Mason Homes remains committed to providing a total satisfaction experience to all home buyers. It starts when you meet with Ted Mason to translate your ideas into building plans, continues through building and inspections, and extends throughout our three-year warranty and beyond. Our Customer Care program represents the highest standards of customer satisfaction practiced throughout the company. Currently, the Customer Satisfaction Index is at the highest level in the company’s history and outstanding warranty issues are at their lowest. |
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| We know that in the current Boise housing market, people have many options and purchasing distressed and foreclosed properties is popular. But you get what you pay for. When you purchase a genuine Ted Mason home, you won’t be left alone if something goes wrong with the largest investment you are likely to make. At Ted Mason Homes, we make every effort to resolve home owner concerns quickly and to the home owner’s complete satisfaction. It is the company’s goal to resolve all issues within one week.
When it comes to the reliability of your Boise custom home, how much is peace of mind worth? “We’d heard about Ted and his homes and we probably looked at 100 homes in four months all over town. The house is perfect. The back door opens to a patio and a beautiful park. The three-year warranty gives us peace of mind. We’re both happy we don’t have to do yard work unless we want, as my wife has a green thumb.” James Shaffer (Sutherland Downs) |
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